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About us

Urban Patchwork is based by Greenland Dock in Rotherhithe SE16, close to both Surrey Quays and Canada Water stations. We were founded by brother-and-sister team Toby and Tessa Gooding who grew up nearby in South London. 

  • We provide professional and personable residential sales and lettings services, including property management (read our 5-star reviews here)
  • We aim to be a positive example of agency practice in the sector (you can read about our impact in our first year here)
  • We will use the majority of our profits for homeless housing and support through our UP fund, or reinvest them in the organisation so we can increase our impact over the longer term.

We are members of The Property Ombudsman, Propertymark and the Tenancy Deposit Scheme. We are also a certified 'business for good' and member of Social Enterprise UK

In December 2018, we won the Cecil Jackson Cole Award for Social Responsibility – the final award at this year's Agents Giving Awards. More info here.

Scroll down to read about our team and the Urban Patchwork Voluntary Board

The voluntary board's role is to act as a sounding board and advise on our development, as well as to have voting rights on how profits are allocated to homeless housing and support.

The Urban Patchwork team

Toby Gooding

Toby Gooding

Director

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Toby leads on residential sales and lettings, including property management. He is an ARLA- and NAEA-qualified agent with 15 years’ industry experience and provides the highest standards of customer service. He led two teams over the previous eight years in management roles, firstly at KFH in Crystal Palace and then at John D Wood & Co. in Fulham. During this time, he oversaw the successful set-up of the lettings business at KFH’s Crystal Palace branch. He also has experience of working in the Rotherhithe housing market, has a love of architecture and exploring new cities, and completed the Ride London 100-mile cycle for local homeless charity the 999 Club in July and will be doing it again for them in August 19.

Tessa Gooding

Tessa Gooding

Director

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Tessa oversees partnerships, comms and social impact, and also assists with residential sales. She has an MA in urban planning and was previously working as a management consultant on housing for vulnerable people and infrastructure projects. She is also a published researcher on urban governance and low-income housing provision, and has a background in marketing, fundraising and education. Tessa made Natwest’s WISE100 this year, a list recognising inspiring women in social enterprise and has been shortlisted for the Women in Business Award in the 2019 Southwark Business Awards. In October, she walked 32-miles of the Thames Path for the 999 Club. She will be organising this Thames Trek for 999 Club in 2019 as a 26-mile walk and inviting others to join her.

Paula Bailey

Paula Bailey

Office Coordinator

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Paula looks after our office administration and provides a friendly face to people visiting our branch. She brings experience in providing high-quality customer service and ensuring smooth operations. She also has an eye for detail having graduated with degrees in Law and HR. A people person, Paula is herself looking to create new developments and bring disused buildings back to life to provide much-needed new homes. She is a long-standing Rotherhithe resident with a wealth of local knowledge.

 We are recruiting for

We are recruiting for

Sales and Lettings Negotiator

telephone icon 020 7043 2348

Are you a personable self-starter who learns quickly and always acts with integrity? If so, Urban Patchwork want to hear from you. You will: Work in our office by Greenland Dock in SE16 (our closest tube stations are Surrey Quays and Canada Water); Respond to enquiries and undertake property viewings (and eventually also property valuations); Oversee the entire customer relationship and sales and lettings process through to completion, liaising with tenants, buyers, landlords and vendors; Have the opportunity to progress quickly and shape the development of the company. We are looking for someone eager to spend at least the next two-to-five years with us.

Iga  Dabrowa

Iga Dabrowa

Voluntary Board Chair


A successful leader in residential real estate asset management, Iga is passionate about the issue of homelessness and welcomes the challenge of being involved in tackling it with Urban Patchwork. Having worked in the property industry for over 10 years (with among others Berkeley Homes, Realstar and Fizzy Living) she has a vast amount of experience in the asset management, property management, residential sales, lettings and built-to-rent fields. Iga wants to put it to use to help the growing numbers of homeless people get a roof over their heads or help them in other ways.

Tom  O’Neill

Tom O’Neill

Voluntary Board Member


Tom is the CEO and Founder of FaultFixers, a mobile and desktop SaaS platform re-inventing traditional property and facilities management software by combining customer-to-client maintenance and workforce management software across every touchpoint in property and facilities management transactions. Formerly a Senior Investment Manager at Founders Factory (a startup investment company and incubator) and a Chartered Accountant at PwC, Tom brings a wealth of experience to the Board, from large-scale corporate experience as well as the granular workings of early-stage start-ups.

Hannah  Slater

Hannah Slater

Voluntary Board Member


Hannah is Policy and Public Affairs Manager at Generation Rent, which campaigns to make private renting safe, secure, affordable and fair for all tenants in the UK. She leads Generation Rent’s engagement in Parliament, with local authorities, and other stakeholders, and has an up-to-date knowledge of legislative and policy changes affecting private renting. Previously Hannah worked at Children England and for the 4in10 London Child Poverty Network, where she researched housing insecurity, poor conditions, and affordability issues for private renting families and the impact upon individuals and communities. As a private renter for 14 years she has first-hand knowledge of the good and bad of private renting.

Andrea  Carpenter

Andrea Carpenter

Voluntary Board Member


Andrea is a Director of Women Talk Real Estate, and a writer and communications consultant in the property industry. As a Director of Women Talk Real Estate, Andrea helps raise the visibility of female experts in the industry through the stage and media. On the writing side, her book about the history of the modern European property industry, High Rise and Fall, was published by Routledge in September 2018. Andrea began her career as a journalist at Property Week before moving on to be editor of EuroProperty for seven years. Following this she worked for various industry bodies including the Urban Land Institute, INREV in Amsterdam, and its sister organisation ANREV in Hong Kong. On returning to the UK, she worked as Head of Marketing and Communications EMEA at CBRE Global Investors.

Thomas  Watkins

Thomas Watkins

Voluntary Board Member


Thomas has worked for local authorities and housing associations managing a wide range of tenancies in many settings. With expertise in housing management, he has experience managing contractors, caretakers, tenant participation and possession proceedings. He also has extensive knowledge of managing and procuring temporary accommodation. Thomas is currently employed as a Project Manager for LB Camden and the NHS developing models for people who have learning disabilities to access private rented housing. He also sits on Camden Leaseholders Forum. Thomas believes the private sector can make a strong contribution to those in housing need and is particularly interested in Urban Patchwork’s long-term aims to use profits to help provide non-profit quality temporary accommodation in London.

Pippa  Smith

Pippa Smith

Voluntary Board Member


Pippa works at Student Hubs, where she is the Director of Worthwhile, a graduate scheme and recruitment service for young professionals in social impact. Pippa's background is in social innovation. As a student, she was a founding Project Director, later a Trustee, of Cambridge Development Initiative, a charity bringing together students in the UK and Tanzania. Pippa is a graduate of Worthwhile herself and during her placement supported student social enterprise and skilled volunteering at Imperial College London. She then went on to manage an accelerator programme at Climate-KIC, and later pan-European challenge prizes at Nesta, where she led the European Social Innovation Competition on behalf of the European Commission.

Toby  Leek

Toby Leek

Voluntary Board Member


Toby has been in the property industry working in residential sales for both large corporates and independent agencies coming up to around 16 years. In the past he’s been director of a residents’ association, which included liaising between the management company and all residents in regards to the accounting, budgeting, planning, and day-to-day maintenance of a block of flats. He also volunteered in assisting the launch of the Barnes Film Festival back in 2016. This has grown from strength to strength in giving pupils an education in the film industry.

Fiona  Buist

Fiona Buist

Voluntary Board Member


Fiona has leadership experience at local authorities and housing associations delivering neighbourhood and leasehold frontline housing services, strategic departmental objectives and organisational development focusing on customer expectations and delivery. She’s experienced in engaging stakeholders from politicians, residents and board members, to staff and the wider community to build positive relationships that lead to better outcomes for customers. She currently leads Southwark’s independent Home Ownership Agency and Advocacy Services. Overseeing advocacy, contact centre, right to buy, specialist home purchase, regeneration buy back, service improvement and residential conveyancing service delivery for approximately 16,000 homeowners.

Roseann  Ayton

Roseann Ayton

Voluntary Board Member


Roseann has worked with Local Housing Authorities for over two decades. She has written Corporate Housing Strategies and Homelessness Policies for Local Authorities and has also worked as a Policy Adviser for the Local Government Association (LGA) and Office of Rail and Road UK respectively. Roseann has delivered training/coaching to a range of diverse audiences including frontline housing staff and Managers and has recently designed and delivered regular leadership sessions for Brent Council Senior Heads of Service (SMT) in the areas of: Repairs and Asset Management, Housing Needs, Housing Management/Tenancy Services, Private Sector Housing and Customer Service respectively.

Available Place

Available Place

Voluntary Board Member


Urban Patchwork is still seeking a final board member, preferably from a homeless charity with knowledge of on-the-ground homelessness issues. If interested, please contact tessa@urbanpatchwork.co.uk / 020 7043 2348 with details of your skills, experience and interests to discuss the opportunity further. The first board meeting will be held in July 2019.