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About us

Urban Patchwork is an independent agent based by Greenland Dock in Rotherhithe SE16, close to both Surrey Quays and Canada Water stations in the London Borough of Southwark.

  • We provide professional and personable residential sales and lettings services, including property management (read our 5-star reviews here)
  • We aim to be a positive example of practice in the sector (you can read about our impact here)
  • We use the majority of surpluses for homeless housing and support or reinvest them in the company to ensure we can increase our impact over the longer term.

We are members of The Guild Property ProfessionalsThe Property Ombudsman, Propertymark and the Tenancy Deposit Scheme

Recent recognition

Scroll down to read about our team

The Urban Patchwork team

Toby Gooding

Toby Gooding

Managing Director

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Co-founder Toby is an ARLA and NAEA qualified agent with 17 years’ industry experience and provides the highest standards of customer service. Prior to starting Urban Patchwork he led two teams in management roles, firstly at KFH in Crystal Palace and then at John D Wood & Co. in Fulham. During this time, he oversaw the successful set-up of the lettings business at KFH’s Crystal Palace branch. He also has experience of working in the Rotherhithe housing market, has a love of architecture and exploring new cities, and completed the Ride London 100-mile cycle for local homeless charity the 999 Club in both 2018 & 2019.

Paula Bailey

Paula Bailey

Property Manager

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Paula looks after our Property Management and provides a friendly face to people visiting our branch. She brings experience in providing high-quality customer service and ensuring smooth operations. She also has an eye for detail having graduated with degrees in Law and HR. A people person, Paula is herself creating new developments and bringing disused buildings back to life to provide much-needed new homes. She is a long-standing Rotherhithe resident with a wealth of local knowledge.

Chris Palmer

Chris Palmer

Senior Sales Adviser

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Chris is an invaluable addition to our sales team at UP. With a background in property sales, customer service and management, he is empathetic and passionate about providing the best possible service to every individual. He also has a good eye for presenting properties due to pursuing photography in his spare time.

Shabana Ali

Shabana Ali

Property Manager

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Shabana is here to assist with all matters in Property Management. She has a passion for property having worked in London and Northern Ireland, both in Sales and Lettings, for over 10 years. She prides herself in delivering the highest levels of professional standards and customer service. She has a degree in Business Management from Aston University and in her spare time loves to cook and socialise with friends and family. She was attracted by the general ethos of the company which is rare within the property industry.