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About us

Urban Patchwork is based by Greenland Dock in Surrey Quays, Rotherhithe SE16. We were founded in spring 2018 by brother-and-sister team Toby and Tessa who grew up nearby in South London. (Read about them in the team section below.) 

In the widespread calls for both improvements to the agency sector and for providing more housing, we saw an opportunity for a new approach:

  • We provide professional and personable residential sales and lettings services, including property management
  • We aim to be an example of best practice in the residential sales and lettings sector
  • We will use the majority of our profits for homeless housing and support through our UP fund, or reinvest them in the organisation so we can increase our impact over the longer term.

We are a certified 'business for good' and member of Social Enterprise UK. We are also members of the Property Ombudsman, NAEA & ARLA Propertymark and the Tenancy Deposit Scheme.

The Urban Patchwork team

Toby Gooding

Toby Gooding

Director

telephone icon 07816 300 069
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Toby leads on residential sales and lettings, including property management. He is an ARLA- and NAEA-qualified agent with 14 years’ industry experience and provides the highest standards of customer service. He has led two teams over the past eight years in management roles, firstly at KFH in Crystal Palace and then at John D Wood & Co. in Fulham. During this time, he oversaw the successful set-up of the lettings business at KFH’s Crystal Palace branch. He also has experience of working in the Rotherhithe housing market, has a love of architecture and exploring new cities, and completed the Ride London 100-mile cycle to Surrey for local homeless charity the 999 Club in July.

Tessa Gooding

Tessa Gooding

Director

telephone icon 07478 064 906
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Tessa oversees marketing & comms, partnerships and our UP fund homelessness activities. She worked in residential sales before studying for an MA in urban planning, and has more recently been working as a strategic planning and management consultant on housing for vulnerable people and infrastructure projects. She is also a published researcher on urban governance and low-income housing provision, has a background in marketing and fundraising, and is passionate about recycling financial surpluses (generated through meeting market demand) to meet social need. Tessa and her dog Thali will be walking 32 miles along the Thames Path in October, from Teddington Lock to the Thames Barrier, to fundraise for the 999 Club.

Nadine Mason-Bertrand

Nadine Mason-Bertrand

Office Coordinator

telephone icon 020 7043 2348
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Nadine looks after our office administration on a part-time basis and provides a friendly face to people visiting our branch. She brings experience in providing high-quality customer service and ensuring smooth operations. She also has an eye for detail having graduated with a degree in Product Design and has excellent team skills being a member of a local tag rugby league. Nadine grew up nearby in New cross and previously volunteered supporting vulnerable people in custody. She is proud to be supporting local homeless charity the 999 Club through her work in this role.

 We are recruiting for

We are recruiting for

Sales and Lettings Property Adviser

telephone icon 020 7043 2348
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