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Our 5-star reviews

April, 2021

Vendor reviews

“The Urban Patchwork team demonstrate how imperative local knowledge & expertise are in managing the sale of properties in Surrey Quays. Toby and the team are approachable, efficient, pro-active, and engaging throughout the sale process. Given the complexity of managing a sale through the current climate their guidance and input in trying to accelerate the process was greatly appreciated. Having been jaded by a difficult experience with another agent in the area I can say wholeheartedly that working with Urban Patchwork was without a doubt the best decision I could have made. I couldn’t possibly recommend them any higher and you will not be disappointed if you work with them in the future.” Dan Reflik, Google 2021

"We engaged Urban Patchwork to sell our home of almost 10 years. They photographed our Rotherhithe flat beautifully and within mere hours of going up on Rightmove we were inundated with viewings, resulting in an offer a fews days thereafter. Toby and his team, including Rayen, handled the process professionally from start to finish. They handled viewings conscientiously during Covid-19 which put our minds at ease. They were not the cheapest quote we had but worth every penny. We would have no hesitation recommending them to others looking to sell." Simon Drayson, Google 2021

"Know the local market incredibly well and very professional in their approach. Always very willing and able to help throughout the sale process. Lovely individuals to deal with. Would recommend." Christina O'Beirne, Google 2020

"We were delighted with the service from Toby and the team at Urban Patchwork when selling our apartment. From start to finish they were professional, supportive and enthusiastic. We felt that we were genuinely important to them, and more than once we found that they had 'gone the extra mile' in ways which few agents would do. Competitively priced, too. Highly recommended." Heather Giles, allAgents 2020

"Urban Patchwork were fantastic. They provided an open, honest approach to selling our property and managed the whole process professionally and pro-actively whilst always keeping us up to date. I would highly recommend." Katherine Garcia, Google 2019

"Solid from start to finish. Personal touch throughout. Would definitely recommend highly.  First impression’s were very good when Toby came well prepared to the house valuation and these continued throughout the process. With a large amount of viewers quickly after listing and a few offers following we were not disappointed. Tessa took over post-offer acceptance and...remained accessible, cheerful and proactive, working hard to ensure the deal completed." Louis, Google 2019

"A pleasure to deal with Toby and Tessa. A very professional service and such nice people to deal with. Made what I thought would be a difficult time so much easier." Seller, allAgents 2019

"The fact that Urban Patchwork is a social enterprise is what first attracted us to this agency. That alone would not have been enough to persuade us to use them, but Toby’s and Tessa’s professional background and approach certainly persuaded us that they were the agents to sell our property...They are very personable to work with and helped us not only with the valuation but also were realistic in their assessments of market conditions...Their knowledge of the area is excellent and they were able to help us with dealing with challenges thrown up by a buyer’s solicitor...We would not hesitate to recommend Urban Patchwork." Jolyon Larkman, allAgents 2019 

"...Urban Patchwork are the best estate agents you’d ever come across. We moved to them from a high street agency because as we were not getting any viewings at all.  Their approach to doing things stood out from the beginning. We got professional photos and the way they described the property guaranteed the attention it deserved. When our buyer pulled out unexpectedly, they were able to find a new one in a fortnight. We feel very lucky we were in such good hands..." Alexandra K, Google 2019

"...We found working with Urban Patchwork a responsive, professional and transparent process all the way through...They are amazing and supported us from start to finish!" GP, Google 2019

"...We are delighted to recommend their services. They are very professional as well as being friendly and helpful at all times. We never felt we were just clients behind a reference no but human beings with needs and preferences..." Valerie Untersander, Google 2019

"First class service. I recently sold my apartment through Urban Patchwork, after initially listing it with an online agent that generated one viewing in three months. Within 48 hours with Urban Patchwork I had two viewings and within a week it was sold for full asking price. Toby and Tessa kept in weekly contact providing updates and working hard to ensure everything went smoothly. The sale was completed quickly and with very low amounts of stress..." Stephen, allAgents 2019

"We had a really positive experience using Urban Patchwork to sell our flat. Both Tessa and Toby were professional, with excellent interpersonal skills and were quick at responding and keeping us updated at every step of the way. They really did go out of their way to chase things, find out the finer details and keep us informed..." Jessica Everett, allAgents 2019

“Simply The Best! Urban Patchwork genuinely acted in my best interests throughout the whole process. They were extremely professional and on top of everything. They thoroughly researched my property so that they had a really good understanding of it throughout the whole sale process. They ‘held my hand’ from start to finish. They're good people! And they're EXCELLENT estate agents. You won't be disappointed.” Anna Price, Google 2018

“...From start to finish the service they provided was absolutely outstanding, I couldn’t fault it in any way. They were knowledgable about the market, very friendly and professional, and kept up the momentum on the sale the whole way through. Thank you so much!” Emma Docherty, Google 2018

“Very glad I chose Urban Patchwork to handle the sale of my house on Greenland Quay. Their service was first class from start to finish...I felt confident they would communicate their own enthusiasm for the house and area to potential buyers, and this proved to be the case. They responded promptly to phone calls and emails, and were a pleasure to deal with. I like that they are an owner-managed business and a social enterprise – it gives them an edge. I would not hesitate to recommend their services” Sarah Venus, Google 2018

”Urban Patchwork have been incredible. They sold our flat in SE1 within 4 weeks. After many frustrating months trying to sell with other agents, they succeeded where the others failed. The service was always professional and dealing with Toby and Tessa was a joy...The sale went through quickly due to their diligence chasing up and we are now very happy in a new property...” Alice Mottram, Google 2018

“Urban Patchwork are a breath of freah air among estate agents. They take the time to get to know you, the property and how it compares to similar ones in the area. Their customer service and professionalism (flexibility, responsiveness, commitment to sale) is unrivalled from my experience.” SE16 customer, allAgents 2018

Landlord reviews

“I’m not someone who usually writes reviews but, in this case, I have really wanted to. Urban Patchwork have been a breath of fresh air to work with. When I approached Toby in the summer, I had no idea what I was doing in terms of how to rent my flat but I have been supported all the way through and I really trust that I am in very capable hands. I have had many interactions with other estate agents over the years and had become somewhat jaded by negative experiences, so it takes a lot for me to say that!  Urban Patchwork take a lot of time to really do their homework/research so that the advice they give is really personalised to you. It’s also honest and realistic which I’ve valued. When I’ve had any questions or queries, I’ve really appreciated their responsiveness. In summary, I feel like Urban Patchwork take a lot of care in providing a superior/personalised service and I have nothing but good things to say!” Louise Edmunton, Google 2021

"We moved our two properties to be managed completely by Urban Patchwork. We have been very impressed by the quality of service, prompt and regular communication and thorough management of our properties. We live overseas and appreciate that we can trust Toby and his team at Urban to completely look after our properties and tenants. We would highly recommend their services to others. We have interacted with all the other agents in the area over the last ten years and Urban is by far the best because they care, are bespoke and aren't part of a franchise. We wish we had found them sooner!" Leane Lappin, Google 2020

"A very refreshing change to deal with an estate/lettings agency that is so professional, organised, diligent, personable and knowledgeable. And not a pointy shoe or shiny suit in sight. The usual stereotypical estate agent persona doesn’t feature here, and what you get is an experience that is far better than with any other agent I’ve used...Lastly, they are a social enterprise, and give a decent chunk of their profits to a homeless charity. If ever there was an example of an organisation who have got it right, it’s this one." Markos Malangos, Google 2019

"Toby and Tessa both did an excellent job for us. They were very quick to find the right tenants and helped in every stage of the process to get things off the ground..." AG, allAgents 2019

"...The search for tenants was thorough, the engagement with prospective tenants at viewings was warm, professional and comprehensive, with communication immediately afterwards with me. The property had been on the market for 3 months with a typical local agent, prior to Urban Patchwork taking it on. They let it within 10 days - down to better quality photos, promotional materials, and good interactions with potential tenants. And they provide free rent collection, which is a useful bonus. I like the fact that they are a social enterprise. Tessa & Toby are definitely a cut above the rest - friendly, professional, and good at what they do. I will definitely use them again in the future." Jane M, Google 2019

"As a first time landlord Toby has held my hand along the way. He has provided a very professional service and explained all steps of the process, also organising remedial works where needed very promptly. They found me tenants within a week of the flat being advertised. His service has been diligent at all times and the communication fluent providing me with constant feedback. Being a small agency and very close to my flat I feel they understand the market very well and provide a very personalised service..." Irene, allAgents 2019

"Excellent letting agents - Knowledgeable, capable, trustworthy and ethical" Tim Riley, Google 2019

"Exceptional service. When my flat became vacant it needed refurbishment. Toby helped me refine my specification of work needed, found excellent contractors and supervised the work. I was delighted with the result and appointed Toby to find me new tenants, now in occupation, and to manage the flat. His professionalism, knowledge of the industry and hard work impressed me and I would not hesitate to recommend him, Tessa and Urban Patchwork. This new agency has brought a breath of fresh air to the letting scene.." Baltic Quay landlord, allAgents 2018

“Urban Patchwork have impressed us with their knowledge and conscientiousness. They worked extremely hard to ensure our flat was let in record time, bending over backwards to make the process as easy as possible for us. All forms of communication have been prompt, thorough and polite. We have no hesitation in recommending...their 5* service wholeheartedly.” - George & Christine McNeill, Google 2018

“Tessa and Toby are very friendly, approachable, professional and dedicated individuals who work thoroughly and quickly to achieve their clients' needs. They led us through the process of finding the right tenants with honesty and no-nonsense professionalism. Their company's ethos of giving back to the community is recommendable on its own. They were able to find us tenants at very short notice and saved us a great deal of trouble and money. We highly recommend them.” Joy Ngugi, allAgents 2018

“Urban Patchwork were not only very helpful over my property let, but their business model is very ethical too. I'd much rather spend my money with these guys than with the usual high street estate agents.” Laura Collins, Google 2018

“Excellent service and conveniently located. They take the time to have a chat about what you need.” Crissy, Google 2018

“This is a thoughtful agency with a personal touch. Toby really listened to my requirements and was happy to go the extra mile to make sure they were met. Also loads of good advice and practical admin help!” - Liz Hitchcock, Google 2018

Buyer reviews

“Urban Patchwork provided a lot of help in pushing through my purchase when it hit some obstacles. The agency was very responsive and easy to communicate with, and was resourceful in finding solutions to a few difficulties in the transaction. Overall the staff came across as knowledgeable and very experienced. If and when I come to sell, they'd be my first choice.” Angus Walker, Google 2021

"It was the second property we saw during our search and somehow the house and Tessa made me feel that this will be 'My Home'. The process from then was smooth. They were always happy to clear our doubts and explain things to us. They played a very fair role both for us and equally for the seller. We did around 3-4 viewings of the house and all were arranged at a time feasible for us. Toby even helped us with things that our solicitor were not able to clarify. Rayen...helped us a lot with the unknowns we faced after the move. In all, they have a wonderful team with both technical and soft skills which makes you feel you are in the right hands. We will surely recommend them to others and use them for all our future needs. Thanks a ton Tessa, Toby and Rayen :)" Neha Misra, Google 2020

"We just bought our first house with Urban Patchwork. Toby was extremely responsive throughout the process and was proactive in following up with solicitors to ensure that delays were minimised. He really helped move the sale through and we were very pleased with Urban Patchwork's services." Rubi, allAgents 2020

"I bought my first apartment in London thanks to Urban Patchwork. The whole team, but especially Tessa and Toby, were very helpful, efficient and ensured the whole process went as smoothly as possible. They communicated very well and frequently with both me and the seller, and our respective solicitors. I would not hesitate to work with them again!" Valerie Wong Sung Thiong, Google 2020

"Tessa and Toby were fantastic helping me with my flat purchase, from my initial viewing right up to completion - they were incredibly reactive and it was a pleasure working with them - I would highly recommend!" Rachel Fitzgerald, Google 2020

"Toby and Tessa were amazing throughout our flat purchase journey! From being super accommodating and letting us see the the flat several times before we made final offer, to assisting the entire sale process till it was closed. They are incredibly honest and reassuring which was exactly what we needed since we were first time buyers in a rocky housing market. I would highly recommend and definitely will come back if/when I sell in a few years time!" Mia Kastrup, Google 2019

"Toby and Tessa were very flexible, helpful and professional during my house purchase process. I called their office just about an hour before the last viewing of a property, but Tessa was very supportive managing to squeeze me in and Toby delayed his schedule so I could come to view the property. As soon as my offer was accepted, they updated the property as Sold STC then removed it when the purchase process finished. During that time Tessa co-ordinated with all related parties to get the process done quickly and gave me weekly update. I did not have to do much really. Toby and Tessa also let me come to the property during the process to do some survey and measurment for potential renovation. I would strongly recommend them. Thank you, Tim." Taurus consultant, Google 2019

"Great experience as a buyer! Tessa really made sure it went to schedule and went above and beyond. Will definitely recommend and be using in the future! :-)" James Shaw, Google 2019

"It feels all too rare to have an estate agency that not only has their clients in mind, but the wider health of housing in London. I recently bought a house through Urban Patchwork - Tessa and Toby provide a professional service that also feels personal. I would highly recommend using them over the big agents any day!" Amy McDonnell, allAgents 2019

"A Pleasure to buy through...They were great throughout the process, helping chase solicitors who were being very slow and keeping it all on track. Having experienced the painful process of buying though awful estate agents in the past this was a welcome relief...Would highly recommend." Lizzie Walker, allAgents 2019

"Urban Patchwork were exceptional in their handling of a complex process, always enthusiastic and eager to move things along positively and with great understanding and a refreshing upbeat modern attitude. They have knowledge of the area and friendly approach. I would highly recommend..." Buyer, allAgents 2019

"I'm a first time buyer and I was expecting a bumpy ride but Tessa and Toby got me exchanged and completed in an amazing 11 weeks. They were super helpful with every question and I could always get hold of them when I needed to. Can't recommend enough." Mikael Alkock, Google 2019

“Most amazing estate agents! Toby and Tessa were always available every step of our buying journey. They just made the whole process easier. They went above and beyond to make sure buyers, sellers and solicitors talk to each other. Highly recommended.” Iris and Michael, allAgents 2019

“Toby and Tessa were the agents on a flat we bought in SE1. Excellent service and communication and will look to engage them if/when we come to let the flat. Profits go to a good cause too.” - Andrew Ross, Google 2018

“Really friendly agents with some great properties, genuine local knowledge and a passion for the area, and values which set them apart. Even though I didn't buy from them they helped me including recommending a broker who was excellent.” - Chris Paterson, Google 2018

“Excellent service. Very knowledgeable about the area. Highly recommend them.” - Scott Lambson, Google 2018

Tenant reviews

"Refreshing change to have an honest friendly estate agent. I was looking for rental property and Toby was incredibly helpful in my search for the right property. Recommended." Chris Ward, Google 2020

"From start to finish Toby & his team were helpful & professional. They made the rental process - from viewing, to making an offer, to moving in, completely seamless & hassle free for me. I couldn’t recommend them highly enough. A wonderful agency that really listens to it’s clients & provides the personal touch & old fashioned customer service that is all too often missing these days." Viv Radi, Google 2020

"The best agency experience so far. They are supportive, helpful and quick to respond. Their professionalism and small human touches make them stand out." Ausrine Latvyte, Google 2019

"Couldn’t recommend Urban Patchwork enough...Tessa and Toby have been super quick to reply, always providing all the necessary information and options, making sure the best solutions were found for all parties and that everyone was happy. I’ve honestly never gone through such a smooth moving process before. We’ve found a great place that we feel we can call home now..." Simona Ungureanu, Google 2019

"Urban Patchwork are the best estate agents I've ever known! Toby has been so helpful and every question we've had he has answered immediately. The response rate is amazing and the service is personal and friendly, always. Massive thank you to them. We absolutely love living in our house and having Urban Patchwork as support." Matilda Lawrence-Jubb, Google 2019

"Having been so used to dealing with horrendous estate agents I was less than keen to get back into renting but Toby at Urban Patchwork has made the whole process seem effortless. The house itself is a dream and communication has been quick and super helpful. Cant recommend Urban Patchwork enough - and they’re a socially minded enterprise, what’s not to love!  Thanks Toby and Tessa for finding us our lovely new home. We are incredibly grateful!" Jessica Noulton, Google 2019

"Very personal and professional service. Urban Patchwork is a gem in the world of letting agents. With only having a few weeks to find a property, Toby and his team were nothing short of perfect, and if I decide to move again, i will be staying with Urban Patchwork." JD, Google 2019

"Excellent service in facilitating the move to our new place. Kept things moving the whole time and put us at ease. Now living in a stunning flat with no issues. Thanks so much!" Tom Beeston, Google 2019

"We've recently begun renting a flat through Urban Patchwork. Toby and Tessa have been brilliant so far - very friendly, genuine and approachable - no typical estate agent vibes in sight!" Beth Webster, Google 2018

“Can't recommend them more: very helpful, honest and worked with the highest level of integrity. They helped us in a difficult situation and were able to look outside the box. Thank you.” Steve James, Google 2018

“Professional and efficient. Made the process much easier than normal!” Hanna Miles, Google 2018

“Toby is a great estate agent who really listens to his clients and is always available to answer any questions. The process of moving in our new flat was very smooth and much easier than with any other agencies I had to deal with in the past. I can highly recommend Urban Patchwork.” Stefania Spitzl, Google 2018

“We leased our new flat through Urban Patchwork and the service was excellent. Toby was phenomenal to work with and always answered our questions promptly and went the extra mile to ensure we were happy and the flat was in beautiful condition when we moved in. I have went through other estate agents in the past and Toby is by far the best. If looking for a reliable agency, look no further!” Malorie Lebow, Google 2018

“What I saw in Toby and Tessa was a genuine interest in matching buyer and seller, and tenants and landlords alike. Also lots of experience and a to-be-trusted knowledge of what is out there in terms of location and spec. I wouldn't hesiste to recommend Urban Patchwork to anyone.” Jeannie, All Agents 2018

“Toby was great in helping us find a place. Extremely warm and interested in our requirements. Very enthusiastic and answered all our questions tirelessly. Professional and timely in his responses. Will definitely recommend Urban Patchwork.” Aditya Bhat, Google 2018

Get in touch

To arrange a free market appraisal or simply obtain more information on our services, email, call 020 704 323480 or visit our office on Rope Street by Greenland Dock.

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