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Our 5-star reviews

November, 2023

A selection of recently received reviews...

Vendor Reviews

I used Urban Patchwork recently to sell my property in Rotherhithe. Toby Gooding, the MD, found a buyer immediately and gave us very useful advice regarding the various steps involved in the selling process. Stuart Wood, a senior property advisor at the agency was also extremely helpful, promptly answering my emails and coping with some unusual problems. Nothing seemed too much trouble. He made sure that the whole process went smoothly. I highly recommend Urban Patchwork because of their experience, professionalism and attention to detail.” Linda Francavilla, Google 2023 

 "Selling my flat in Rotherhithe was an emotional journey for me, and I was worried about the process. Toby and the team at Urbanpatch were nothing short of fantastic. I would particularly like to thank Stuart Wood for his exceptional diligence and attention to detail. You really took away the stress and anxiety and kept me informed the whole way. Thank you so much. I’ve already recommended you to a friend." Loretta Bourke, Google 2023  

"Urban Patchwork have made our selling process really easy. From the research done to make sure our property was valued at just the right price to the excellent communication regarding viewings and then through to exchange of contracts, everything was done just as we would wish. I would not hesitate to recommend Toby and the team at Urban Patchwork." Rebecca Hawley, Google 2023  

"Amazing agent that sadly we can't take with us if we ever plan to sell again as we've moved far away. First engagement was fantastic and Toby was great with clear stats on their performance, the numbers spoke for them and no hard sell. From then on it was always great working with Toby and Chris, their communication, support and transparency were beyond compare, very professional but also very personable. Having dealt with other agencies when buying and seen friends and family go through struggles with listings through other agents, I can honestly say Urban Patchwork are THE best agents around, and not only was the service great, they also got a great price for us and helped with managing solicitors, so well worth the fee (which is the same as other far less capable agents). I wish all agents were this engaged and focused, they showed us that the process doesn't need to be stressful or painful as everyone expects." Andrew Stolagiewicz, Google 2023 

"We sold our flat using Urban Patchwork. Very happy with Toby and the team. Toby was very knowledgeable about the local area, and pleasant to deal with, and the sales process went very smoothly." Stu W, Google 2023 

"Urban Patchwork did what other agents couldn’t do and sold our home in Rotherhithe successfully and quickly. We were especially impressed with how quickly the viewings rolled in and, unbelievably, we had our first offer within a week of putting our house up for sale!" David Morgan, Google 2022 


Buyer Reviews

"I have recently purchased a flat sold by Urban Patchwork. Throughout the whole process, Stuart kept me informed, contacted solicitors to get updates and always tried to accommodate both mine and the sellers' needs. He was really communicative in managing the whole process, accommodating viewings and getting through to the desired completion date, even though the process seemed a bit delayed in the beginning." Georgiana, AllAgents 2023 

"Urban Patchwork were a joy to work with! Both Toby and Stuart were extremely helpful, answering every single question I had and Stuart let me view the property multiple times before completion so I could start making plans. I would highly recommend them as an estate agents, I know when it comes to selling the property my first port of call will be Urban Patchwork!" Jenny, AllAgents 2023 

"I had a fantastic experience with Urban Patchwork throughout the entire process of buying a property. From the initial interactions, they were professional, responsive, and incredibly helpful. The team went above and beyond to schedule viewings and kept me updated during the progression of the sale. I am extremely pleased with the service they provided and would highly recommend them to anyone looking to buy or sell their property. Thank you, Chris and Toby for your outstanding support!" Zivile Lisauskaite, Google 2023 

"Chris has been exceptional in showing us around different properties. He has also provided us with great insight when making our purchase. When I will end up selling I know who I will reach out to!" Ioana-Maria Olariu, Google 2023 


Landlord Reviews

Urban Patchwork has now been managing my property for a year and as an overseas landlord I couldn't be happier with the service provided! Toby, Paula and Shabana have been super professional, informative, diligent and a real pleasure to work with. Their excellent communication, local area and market knowledge, modern, digital approach to document handling and level of care in property management has been superb. I am especially pleased with their quick and effective service of resolving any arising issues. I am really happy for me and my tenants to have a peace of mind thanks to them!" Andrei Lyashko, Google 2021 

"Urban Patchwork were both the cheapest and most professional lettings agent we could find locally when we needed to rent our flat at short notice. Toby and Shabana were helpful and responsive, and happy to answer our questions as people who had no prior experience as landlords. Toby gave us a couple of recommendations that saved us money that other lettings agents had not bothered to give. They were able to find us a tenant within a couple of days, and so far we are extremely happy with our experience. We feel like we made the right decision choosing Urban Patchwork." Tom Hazelton, Google 2020 

"I’m not someone who usually writes reviews but in this case, I have really wanted to. Urban Patchwork have been a breath of fresh air to work with. When I approached Toby in the summer, I had no idea what I was doing in terms of how to rent my flat out but I have been supported all the way through and I really trust that I am in very capable hands. I have had many interactions with other estate agents over the years and had become somewhat jaded by negative experiences so it takes a lot for me to say that! Urban Patchwork take a lot of time to really do their homework/research so that the advice they give is really personalised to you. It’s also honest and realistic which I’ve valued. When I’ve had any questions or queries, I’ve really appreciated their responsiveness. In summary, I feel like Urban Patwork take a lot of care in providing a superior/personalised service and I have nothing but good things to say!" Louise Edmunton, Google 2021 


Tenant Reviews

"Absolutely fantastic experience with my London rental with the urban patchwork team. Toby and Paula have been absolutely superb in taking all the stress out of moving to London. They are responsive, incredibly accommodating, honest and highly professional." Zee A, Google 2023 

"From start to finish Toby & his team were helpful & professional. They made the rental process - from viewing, to making an offer, to moving in, completely seamless & hassle free for me. I couldn’t recommend them highly enough. A wonderful agency that really listens to it’s clients & provides the personal touch & old fashioned customer service that is all too often missing these days. They will always be my first choice of agents." Viv Radi, Google 2023 

"Urban Patchwork are excellent. I’ve rented properties all over the UK and they’re by far the best agents I’ve ever dealt with as a tenant. Special mention to Paula, nothing is ever too much of a trouble and she really knows her stuff!" Kim Hendry, Google 2023 

"Best estate agents I have ever dealt with by a country mile. Always friendly, always approachable, nothing is ever too much trouble! They've set an incredibly high standard in an industry that hasn't always had the best reputation. Every member of staff is a pleasure to speak with, thanks to you all!" Jessica, allAgents 2021 

"I had a wonderful experience finding a flat to rent through Urban Patchwork. It’s not by chance that this agency has 5 stars on Google Reviews. Toby is incredible, very knowledgeable, and his love for the area is contagious! If you are looking to buy or rent near Canada Water, Rotherhithe, or surroundings, you must visit this real state agency! I couldn’t recommend them more. They were completely honest and transparent throughout the process. I only trust Toby and his team to deal with estates from now on!" Ines Domingues, Google 2023 

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