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Our 5-star reviews

October, 2019

Vendor reviews

"...Urban Patchwork are the best estate agents you’d ever come across. We moved to them from a high street agency because as we were not getting any viewings at all.  Their approach to doing things stood out from the beginning. We got professional photos and the way they described the property guaranteed the attention it deserved. When our buyer pulled out unexpectedly, they were able to find a new one in a fortnight. We feel very lucky we were in such good hands..." Alexandra K, Google 2019

"...We found working with Urban Patchwork a responsive, professional and transparent process all the way through...They are amazing and supported us from start to finish!" GP, Google 2019

"...We are delighted to recommend their services. They are very professional as well as being friendly and helpful at all times. We never felt we were just clients behind a reference no but human beings with needs and preferences..." Valerie Untersander, Google 2019

"First class service. I recently sold my apartment through Urban Patchwork, after initially listing it with an online agent that generated one viewing in three months. Within 48 hours with Urban Patchwork I had two viewings and within a week it was sold for full asking price. Toby and Tessa kept in weekly contact providing updates and working hard to ensure everything went smoothly. The sale was completed quickly and with very low amounts of stress..." Stephen, allAgents 2019

"We had a really positive experience using Urban Patchwork to sell our flat. Both Tessa and Toby were professional, with excellent interpersonal skills and were quick at responding and keeping us updated at every step of the way. They really did go out of their way to chase things, find out the finer details and keep us informed..." Jessica Everett, allAgents 2019

“Simply The Best! Urban Patchwork genuinely acted in my best interests throughout the whole process. They were extremely professional and on top of everything. They thoroughly researched my property so that they had a really good understanding of it throughout the whole sale process. They ‘held my hand’ from start to finish. They're good people! And they're EXCELLENT estate agents. You won't be disappointed.” Anna Price, Google 2018

“...From start to finish the service they provided was absolutely outstanding, I couldn’t fault it in any way. They were knowledgable about the market, very friendly and professional, and kept up the momentum on the sale the whole way through. Thank you so much!” Emma Docherty, Google 2018

“Very glad I chose Urban Patchwork to handle the sale of my house on Greenland Quay. Their service was first class from start to finish...I felt confident they would communicate their own enthusiasm for the house and area to potential buyers, and this proved to be the case. They responded promptly to phone calls and emails, and were a pleasure to deal with. I like that they are an owner-managed business and a social enterprise – it gives them an edge. I would not hesitate to recommend their services” Sarah Venus, Google 2018

”Urban Patchwork have been incredible. They sold our flat in SE1 within 4 weeks. After many frustrating months trying to sell with other agents, they succeeded where the others failed. The service was always professional and dealing with Toby and Tessa was a joy...The sale went through quickly due to their diligence chasing up and we are now very happy in a new property...” Alice Mottram, Google 2018

“Urban Patchwork are a breath of freah air among estate agents. They take the time to get to know you, the property and how it compares to similar ones in the area. Their customer service and professionalism (flexibility, responsiveness, commitment to sale) is unrivalled from my experience.” SE16 customer, allAgents 2018

Landlord reviews

"A very refreshing change to deal with an estate/lettings agency that is so professional, organised, diligent, personable and knowledgeable. And not a pointy shoe or shiny suit in sight. The usual stereotypical estate agent persona doesn’t feature here, and what you get is an experience that is far better than with any other agent I’ve used...Lastly, they are a social enterprise, and give a decent chunk of their profits to a homeless charity. If ever there was an example of an organisation who have got it right, it’s this one." Markos Malangos, Google 2019

"Toby and Tessa both did an excellent job for us. They were very quick to find the right tenants and helped in every stage of the process to get things off the ground..." AG, allAgents 2019

"...The search for tenants was thorough, the engagement with prospective tenants at viewings was warm, professional and comprehensive, with communication immediately afterwards with me. The property had been on the market for 3 months with a typical local agent, prior to Urban Patchwork taking it on. They let it within 10 days - down to better quality photos, promotional materials, and good interactions with potential tenants. And they provide free rent collection, which is a useful bonus. I like the fact that they are a social enterprise. Tessa & Toby are definitely a cut above the rest - friendly, professional, and good at what they do. I will definitely use them again in the future." Jane M, Google 2019

"As a first time landlord Toby has held my hand along the way. He has provided a very professional service and explained all steps of the process, also organising remedial works where needed very promptly. They found me tenants within a week of the flat being advertised. His service has been diligent at all times and the communication fluent providing me with constant feedback. Being a small agency and very close to my flat I feel they understand the market very well and provide a very personalised service..." Irene, allAgents 2019

"Excellent letting agents - Knowledgeable, capable, trustworthy and ethical" Tim Riley, Google 2019

"Exceptional service. When my flat became vacant it needed refurbishment. Toby helped me refine my specification of work needed, found excellent contractors and supervised the work. I was delighted with the result and appointed Toby to find me new tenants, now in occupation, and to manage the flat. His professionalism, knowledge of the industry and hard work impressed me and I would not hesitate to recommend him, Tessa and Urban Patchwork. This new agency has brought a breath of fresh air to the letting scene.." Baltic Quay landlord, allAgents 2018

“Urban Patchwork have impressed us with their knowledge and conscientiousness. They worked extremely hard to ensure our flat was let in record time, bending over backwards to make the process as easy as possible for us. All forms of communication have been prompt, thorough and polite. We have no hesitation in recommending...their 5* service wholeheartedly.” - George & Christine McNeill, Google 2018

“Tessa and Toby are very friendly, approachable, professional and dedicated individuals who work thoroughly and quickly to achieve their clients' needs. They led us through the process of finding the right tenants with honesty and no-nonsense professionalism. Their company's ethos of giving back to the community is recommendable on its own. They were able to find us tenants at very short notice and saved us a great deal of trouble and money. We highly recommend them.” Joy Ngugi, allAgents 2018

“Urban Patchwork were not only very helpful over my property let, but their business model is very ethical too. I'd much rather spend my money with these guys than with the usual high street estate agents.” Laura Collins, Google 2018

“Excellent service and conveniently located. They take the time to have a chat about what you need.” Crissy, Google 2018

“This is a thoughtful agency with a personal touch. Toby really listened to my requirements and was happy to go the extra mile to make sure they were met. Also loads of good advice and practical admin help!” - Liz Hitchcock, Google 2018

Buyer reviews

"It feels all too rare to have an estate agency that not only has their clients in mind, but the wider health of housing in London. I recently bought a house through Urban Patchwork - Tessa and Toby provide a professional service that also feels personal. I would highly recommend using them over the big agents any day!" Amy McDonnell, allAgents 2019

"A Pleasure to buy through...They were great throughout the process, helping chase solicitors who were being very slow and keeping it all on track. Having experienced the painful process of buying though awful estate agents in the past this was a welcome relief...Would highly recommend." Lizzie Walker, allAgents 2019

"Urban Patchwork were exceptional in their handling of a complex process, always enthusiastic and eager to move things along positively and with great understanding and a refreshing upbeat modern attitude. They have knowledge of the area and friendly approach. I would highly recommend..." Buyer, allAgents 2019

"I'm a first time buyer and I was expecting a bumpy ride but Tessa and Toby got me exchanged and completed in an amazing 11 weeks. They were super helpful with every question and I could always get hold of them when I needed to. Can't recommend enough." Mikael Alkock, Google 2019

“Most amazing estate agents! Toby and Tessa were always available every step of our buying journey. They just made the whole process easier. They went above and beyond to make sure buyers, sellers and solicitors talk to each other. Highly recommended.” Iris and Michael, allAgents 2019

“Toby and Tessa were the agents on a flat we bought in SE1. Excellent service and communication and will look to engage them if/when we come to let the flat. Profits go to a good cause too.” - Andrew Ross, Google 2018

“Really friendly agents with some great properties, genuine local knowledge and a passion for the area, and values which set them apart. Even though I didn't buy from them they helped me including recommending a broker who was excellent.” - Chris Paterson, Google 2018

“Excellent service. Very knowledgeable about the area. Highly recommend them.” - Scott Lambson, Google 2018

Tenant reviews

"The best agency experience so far. They are supportive, helpful and quick to respond. Their professionalism and small human touches make them stand out." Ausrine Latvyte, Google 2019

"Couldn’t recommend Urban Patchwork enough...Tessa and Toby have been super quick to reply, always providing all the necessary information and options, making sure the best solutions were found for all parties and that everyone was happy. I’ve honestly never gone through such a smooth moving process before. We’ve found a great place that we feel we can call home now..." Simona Ungureanu, Google 2019

"Urban Patchwork are the best estate agents I've ever known! Toby has been so helpful and every question we've had he has answered immediately. The response rate is amazing and the service is personal and friendly, always. Massive thank you to them. We absolutely love living in our house and having Urban Patchwork as support." Matilda Lawrence-Jubb, Google 2019

"Having been so used to dealing with horrendous estate agents I was less than keen to get back into renting but Toby at Urban Patchwork has made the whole process seem effortless. The house itself is a dream and communication has been quick and super helpful. Cant recommend Urban Patchwork enough - and they’re a socially minded enterprise, what’s not to love!  Thanks Toby and Tessa for finding us our lovely new home. We are incredibly grateful!" Jessica Noulton, Google 2019

"Very personal and professional service. Urban Patchwork is a gem in the world of letting agents. With only having a few weeks to find a property, Toby and his team were nothing short of perfect, and if I decide to move again, i will be staying with Urban Patchwork." JD, Google 2019

"Excellent service in facilitating the move to our new place. Kept things moving the whole time and put us at ease. Now living in a stunning flat with no issues. Thanks so much!" Tom Beeston, Google 2019

"We've recently begun renting a flat through Urban Patchwork. Toby and Tessa have been brilliant so far - very friendly, genuine and approachable - no typical estate agent vibes in sight!" Beth Webster, Google 2018

“Can't recommend them more: very helpful, honest and worked with the highest level of integrity. They helped us in a difficult situation and were able to look outside the box. Thank you.” Steve James, Google 2018

“Professional and efficient. Made the process much easier than normal!” Hanna Miles, Google 2018

“Toby is a great estate agent who really listens to his clients and is always available to answer any questions. The process of moving in our new flat was very smooth and much easier than with any other agencies I had to deal with in the past. I can highly recommend Urban Patchwork.” Stefania Spitzl, Google 2018

“We leased our new flat through Urban Patchwork and the service was excellent. Toby was phenomenal to work with and always answered our questions promptly and went the extra mile to ensure we were happy and the flat was in beautiful condition when we moved in. I have went through other estate agents in the past and Toby is by far the best. If looking for a reliable agency, look no further!” Malorie Lebow, Google 2018

“What I saw in Toby and Tessa was a genuine interest in matching buyer and seller, and tenants and landlords alike. Also lots of experience and a to-be-trusted knowledge of what is out there in terms of location and spec. I wouldn't hesiste to recommend Urban Patchwork to anyone.” Jeannie, All Agents 2018

“Toby was great in helping us find a place. Extremely warm and interested in our requirements. Very enthusiastic and answered all our questions tirelessly. Professional and timely in his responses. Will definitely recommend Urban Patchwork.” Aditya Bhat, Google 2018

Get in touch

To arrange a free market appraisal or simply obtain more information on our services, email, call 020 704 323480 or visit our office on Rope Street by Greenland Dock.


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