A selection of recently received reviews...
Vendor Reviews
"If Carlsberg made Estate Agents.... I can't recommend Urban Patchwork enough. They are simply the best property professionals I have ever used. Above and beyond is obviously their mantra, and they deliver on it consistently. I had a very challenging sale to complete. Toby and Tom not only secured a buyer but also managed the sale from offer to completion. Chasing solicitors, assisting with obstacles and glitches, and working constantly to address any buyer concerns. They have been an absolute godsend, putting other agents I have worked with to shame. Do yourselves a favour, enlist Urban Patchwork for all your property needs, be that sales or rentals." James Jowett, Google 2025
"We couldn’t be more impressed by Tom, Toby and the team at Urban Patchwork! Not only did they achieve above asking price offers, they did so before the property made it to Rightmove! They were proactive in ensuring a smooth transaction from viewing to completion. Tom went above and beyond to understand our property and get our buyer over the line, he worked out of hours and guided our first time buyers through the unfamiliar process. I honestly believe with another agent the sale would have fallen through. Thank you for your efforts, it’s greatly appreciated. I highly recommend Urban Patchwork." David Thomas, Google 2025
"I cannot speak highly enough of Toby, Tom, and the team at Urban Patchwork. From my experience, their proficiency and dedication is unparalleled. We’ve bought and sold with them and only regret that we’re now out of their catchment area. But even that didn’t stop them being on hand to help after the sale and resale of our SE16 flat, they went above and beyond to advise us on our next purchase in an altogether different county! We are truly grateful. Do yourselves a favour, and go with Urban Patchwork!" Sarah Jane Wheelan, Google 2025
"One of the best agents I have encountered. Wish i’d listed with Toby and the team before going onto Purplebricks. Toby really impressed me with his local knowledge, property understanding and genuine approach. We then worked with Tom on the finer details around the sale who was equally brilliant. Neither were salesy, which I liked and managed to sell our flat in one viewing. If you want a knowledgeable agent who knows their stuff about the local market, Urbanpatchwork is the one!" Teleri, Google 2025
"Went with Toby and his team to help to sell our property having been on the market few years prior with other agents. The statistics Toby presented us regarding estate agents and their completion rates was very informative. As promised, Toby did not hesitate to get hands on throughout the whole process, from helping to arrange our flat for the photos (with 2 small children) to chasing down some very difficult solicitors. The viewing and offer process was fairly straight forward this time, but Toby really helped to get us past the finish line, which took a lot of work! Thank you and wouldn’t hesitate to recommend! (in fact, had already recommended to a few neighbours during the selling process). Having a local, hard working, transparent and honest estate agent really makes a world of difference." Junyi Zhang, Google 2024
Buyer Reviews
"We bought a house from Urban Patchwork a few months ago and found Tom to be very helpful, transparent and responsive. Tom knew his stuff and gave us frank and honest responses, so we felt in much better hands than with other estate agents we encountered in our search. He was also great at chasing things up to get the sale completed quickly. Would definitely consider asking Urban Patchwork to sell our house if we sell one day" Tessa R, Google 2025
"I recently purchased a flat, and my experience with Urban Patchwork, specifically Tom and Toby, was excellent. They were supportive and knowledgeable, guiding me through every step of the process. They always kept me informed and addressing any queries promptly. They were also helpful in recommending a solicitor and building surveyor who were equally professional and cooperative. Thanks for the help" Jacopo Izzo, Google 2024
"I had an absolutely amazing experience with Urban Patchwork. Given how stressful real-estate can be, I couldn't have asked for a better agency to have been dealing with. Toby and the team were thorough professionals through out, ensuring the best interest of their clients at all times while providing excellent information and advice, making sure I was up to date with all my paperwork. They were attentive, responsive and helped in completing the process in quick time. I'm really grateful and would highly recommend them to anyone looking to buy, sell or rent property.." Kishan Kariappa, Google 2024
Landlord Reviews
"We had the pleasure of working with Toby when letting our property, and we cannot recommend them highly enough. Throughout the entire process, they provided impeccable service, ensuring the best outcomes for all parties involved. Their attention to detail was exceptional, every aspect was carefully considered in advance, making the experience seamless and stress free. What truly sets Urban Patchwork apart is their professionalism and expertise. The team is well organized, with each member playing a clear and efficient role. Their deep knowledge of the local market is unparalleled, thanks to years of dedicated service in this community. They understand every property inside and out, offering invaluable insights that only a true local expert could provide. Without a doubt, they are the leader in the industry and a benchmark for excellence. If you have any property needs in the area, look no further, they are the best choice. Highly recommended!" Ada Ye, Google 2025
"Urban Patchwork were both the best value and most professional lettings agent we could find locally when we needed to rent our flat at short notice. Toby and Paula were helpful and responsive, and happy to answer our questions as people who had no prior experience as landlords. Toby gave us a couple of recommendations that saved us money that other lettings agents had not bothered to give. They were able to find us a tenant within a couple of days, and so far we are extremely happy with our experience. We feel like we made the right decision choosing Urban Patchwork." Tom Hazelton, Google 2025
“Urban Patchwork has now been managing my property for a year and as an overseas landlord I couldn't be happier with the service provided! Toby and Paula have been super professional, informative, diligent and a real pleasure to work with. Their excellent communication, local area and market knowledge, modern, digital approach to document handling and level of care in property management has been superb. I am especially pleased with their quick and effective service of resolving any arising issues. I am really happy for me and my tenants to have a peace of mind thanks to them!" Andrei Lyashko, Google 2024
"I’m not someone who usually writes reviews but in this case, I have really wanted to. Urban Patchwork have been a breath of fresh air to work with. When I approached Toby in the summer, I had no idea what I was doing in terms of how to rent my flat out but I have been supported all the way through and I really trust that I am in very capable hands. I have had many interactions with other estate agents over the years and had become somewhat jaded by negative experiences so it takes a lot for me to say that! Urban Patchwork take a lot of time to really do their homework/research so that the advice they give is really personalised to you. It’s also honest and realistic which I’ve valued. When I’ve had any questions or queries, I’ve really appreciated their responsiveness. In summary, I feel like Urban Patwork take a lot of care in providing a superior/personalised service and I have nothing but good things to say!" Louise Edmunton, Google 2024
Tenant Reviews
"I wanted to share my experience with Urban Patchwork, a rental agency I’ve been using for almost two years now. I continue to be enthralled with all aspects of the team! I can honestly say that I’ve never had a better experience with an estate agent. Toby, Tom, Paula, and Elizabeth are all absolute gems. They’re incredibly attentive, diligent, and proactive, which is a rare find in the London letting agent world. What really sets Urban Patchwork apart is their ‘family-like’ feel. They’re all so personable and willing to go the extra mile to help their clients. And the best part? They maintain incredibly high standards of excellence and professionalism" Z A, Google 2025
"It was my first time living in London. All my friends have shared not so great experiences finding a flat. I was fortunate to land in Urban Patchwork! Toby and Paula made everything so easy, from start to end! They were so helpful whenever I had an issue and even though I was living alone, I felt like I always had a small support system available to help. Highly recommended!" Ana-Karen Sanchez Ferro, Google 2025
"Urban Patchwork are excellent. I’ve rented properties all over the UK and they’re by far the best agents I’ve ever dealt with as a tenant. Special mention to Paula, nothing is ever too much of a trouble and she really knows her stuff!" Kim Hendry, Google 2024
"I had a wonderful experience finding a flat to rent through Urban Patchwork. It’s not by chance that this agency has 5 stars on Google Reviews. Toby is incredible, very knowledgeable, and his love for the area is contagious! If you are looking to buy or rent near Canada Water, Rotherhithe, or surroundings, you must visit this real state agency! I couldn’t recommend them more. They were completely honest and transparent throughout the process. I only trust Toby and his team to deal with estates from now on!" Ines Domingues, Google 2023
